Chapter 2 – HR Management for Dental Entrepreneurs & Managers

CHAPTER II
Organizational Culture and Team Management
in Dental Clinics

Advanced program for dental clinic performance.
Dedicated to dental entrepreneurs and managers.

The second chapter helps you build, motivate and develop teams that inspire trust, loyalty and results. You will learn from experienced leaders in DENT ESTET clinic management how to transform human resources into a competitive advantage: from recruitment and integration, to talent retention and strengthening a healthy organizational culture.

This course is part of the ADOM Chapters intensive series, dedicated to dental managers and entrepreneurs who want to take team and clinic performance to the next level.

November 20 – 21, 2026

Bucharest

Who is it for?

This course is specifically designed for:

  • Dental Office Managers who want to develop their leadership and team management skills.
  • Managers and team coordinators who want to create a balanced work environment, based on trust and performance.
  • Entrepreneurs and owners of dental clinics who aim to build stable, motivated and loyal teams.
  • Dental professionals who want to understand how to form and maintain a healthy organizational culture.

We will delve into

  • Modern recruitment, integration and motivation techniques adapted to the medical field;
  • How to develop an organizational culture based on values, ethics and performance;
  • How to apply the DISC method for effective communication and conflict reduction;
  • How to build an HR plan that aligns the team with the clinic’s vision;
  • Strategies for talent retention and creating a stable and loyal team.

COURSE AGENDA

Friday, November 20

09:00 – 11:00 The Role and Importance of a Dental Office Manager
Lecturer: Andreea Necula,
Operational Director DENT ESTET

Course dedicated to understanding the essential role of the Dental Office Manager in the proper functioning of the clinic. We will analyze the main responsibilities, the relationship with the medical team and the contribution to operational efficiency.

11:30 – 13:00 Human Resources Management – Complete Guide to Recruitment, Integration and Motivation
Lecturer: Andra Mărgeanu,
HR Manager DENT ESTET

Correct recruitment and integration are the basis of a stable and high-performing team. You will learn how to select the right one, how to create an effective onboarding process and how to maintain employee involvement.

13:00 – 14:00 Lunch break

14:00 – 17:00 Ethics and organizational culture. Case Studies
Lecturer: Andreea Necula,
Operational Director DENT ESTET

Lecturer: Bianca Radu,
Patient Experience Coordinator

Professional ethics and organizational values define the clinic’s culture. We will analyze through case studies how transparency, trust and responsibility build united and high-performing teams. The course offers concrete benchmarks for developing a climate based on respect, communication and professional coherence.

Saturday, November 21

09:00 – 13:00 Golden rules for a winning team – the DISC method
Lecturer: Bianca Radu,
Patient Experience Coordinator

The needs of each team member. You will discover how the DISC method contributes to harmonizing relationships, increasing trust and improving collective performance. The goal is to create a work environment in which people feel understood and valued.

13:00 – 14:00 Lunch break

14:00 – 16:00 Non-financial indicators necessary for increasing long-term efficiency
Lecturer: Bianca Iacob,
Commercial Director

Lecturer: Andreea Necula,
Operational Director DENT ESTET

The course offers a complete perspective on the factors that influence the success of the clinic beyond the numbers: team satisfaction, patient retention and process efficiency. You will learn how to create a non-financial performance evaluation system and how this data can guide intelligent decisions for sustainable business development.

LECTURERS

ANDREEA NECULA

Operational Director DENT ESTET

With a consolidated experience in operational management and team coordination, Andreea is responsible for the smooth running of activities within the DENT ESTET group of dental clinics across the country. She has a strategic perspective on the organization and development of human resources, trained in people-centered industries.

BIANCA RADU

Patient Experience Coordinator DENT ESTET

A psychologist with training in clinical hypnosis applied to dentistry, Bianca coordinates the patient experience at DENT ESTET and is an ADOM trainer. Her expertise in communication and team dynamics recommends her in offering practical solutions for motivating people and creating a healthy organizational environment.

ANDRA MĂRGEANU

HR Manager DENT ESTET

A dedicated human resources professional, Andra has a consistent track record in recruitment, integration and talent retention. She specializes in team management and employer branding, supporting people’s professional development through modern HR strategies and adapted leadership.

BIANCA IACOB

Commercial Director

With more than a decade dedicated to operational management, Bianca coordinates efficiency and patient experience strategies within the DENT ESTET group. A graduate of ASE, with specializations at Harvard Business School and Bucharest International School of Management, she has been an ADOM trainer since 2016, offering practical courses in operational management and clinic agenda optimization.

For over 10 years, ADOM has been training professionals who understand that the success of a clinic starts with the team. Through ADOM Chapters, we have taken this vision further — offering a structured path, in which each chapter responds to a real need in the life of the clinic.

Chapter II is about people — about how to transform a good team into an exceptional team.
You will learn, step by step, how to recruit appropriately, motivate intelligently, and build an organizational culture that inspires loyalty and long-term performance.

Dr. Oana Taban
CEO & Founder, DENT ESTET

Full price: 440 EUR

Early Bird: 380 Eur until July 31, 2026

Limited seats available. Secure your place at CHAPTER II.

Start the change in your clinic.

Testimonials
"Interview this course extremely helpful,%r0 especially for young dentists - it's well-structured and provides valuable information not only about building a clinic, but about developing a business. After the first course, I was already able to implement a call management system in my clinic, which helped me optimize the scheduling process. Recommend this course both to doctors at the beginning of their journey and those with experience, as it supports the creation of a healthy work environment and contributes to patient flow."
" Eric Constantin, JC Dent, Slobozia
"This is a course everyone should take - after all, we are doctors. We haven't studied management or marketing; we learned them on the job.5but sometimes it's important to verify and validate that knowledge. Here, specialized lecturers showed us how to grow smartly, confirmed the correct steps and timings, and that's when things really start to work."
Dr. Sebastian Lupu, Passionate Clinic, Iași

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    Building a successful clinic starts with people. Chapter II equips you with the tools, strategies, and mindset needed to transform your team into a long-term competitive advantage.

    Register now and become the architect of your clinic’s organizational culture.

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    Adaugă în Calendar 11/20/2026 8:30 am 11/21/2026 4:00 pm Europe/Bucharest Chapter 2 – HR Management pentru clinici dentare Chapter 2 – HR Management pentru clinici dentare BUCUREȘTI